What Is a Highway Report?
Highway is a carrier identity and vetting platform. Brokers use it to confirm that the carrier booking a load is who they say they are and to see how other brokers have rated their experience with that carrier. It is a standard onboarding step at many brokerages, which is why a problem on Highway reaches so far.
A Highway report is a negative mark that a broker places on a carrier's profile after a dispute: a re-brokered load, a late or missed delivery, a damaged shipment, an argument over detention or rates. The broker describes what happened from their side, and that description sits on your profile for other brokers to read.
If you have been reported on Carrier411 as well, our
Carrier411 FreightGuard report removal page covers how that platform differs.
Who Can See a Highway Report?
Every broker that uses Highway to vet carriers can see reports on your profile, including brokers you have never worked with. Because Highway is built into onboarding, the report shows up at the worst possible moment: right when a new broker is deciding whether to set you up.
One detail makes Highway different. The reporting company is sometimes hidden from the carrier: you may see that a report exists and roughly what it says, but not which broker filed it. That makes a Highway carrier report harder to deal with than a FreightGuard report, where the filer is always named.
How a Highway Report Costs You Loads
Brokers do not call to explain why they passed. They see the report, close the tab and move to the next truck. Over a month, that means fewer rate confirmations, longer gaps between loads and more time chasing freight that pays less. Carriers often blame the market for weeks before they discover a report on Highway is the real reason.
The report also outlasts the dispute. The broker may have moved on entirely while the report keeps turning new brokers away.
Can a Highway Report Be Removed?
Yes. A Highway report is placed by a broker, and the broker can take it down. Highway hosts the information; it does not judge disputes between carriers and brokers. Removal happens when the company that filed the report decides it should no longer be there.
Getting the broker to that decision is the whole game. It is not a form you submit. It is a negotiation with a company that was unhappy with you, and how that conversation is handled decides whether the report comes down.
Why Disputing a Highway Report Yourself Rarely Works
Carriers who try to remove a Highway report on their own run into three walls.
First, they often cannot tell who filed it. When the reporting company is hidden, there is no obvious person to call, and guessing wrong can create a second problem with a broker who had nothing to do with it.
Second, when they do reach the broker, the conversation starts badly. The carrier wants the report gone, the broker wants an admission of fault, and nobody is listening. Emails get sharp, calls get loud, and the answer becomes a flat no.
Third, carriers argue the facts of the load instead of addressing what the broker actually cares about. Brokers have shippers and reputations to protect, and a carrier who only talks about their own loss gives them no reason to move.
How FGR Handles Highway Report Removal
FGR is a mediation company. We remove Highway reports by negotiating directly with the broker that filed them until the broker agrees to withdraw the report. We do not pressure Highway and we do not send threats. We talk to the broker the way only a neutral third party can: calmly, professionally and with a resolution the broker can accept.
When you send us a request, we review the report, work out who is behind it and give you an honest assessment along with an individual quote. If you proceed, our mediators handle every contact with the broker. You do not write anything, call anyone or relive the dispute. We keep you informed until the report is gone, which for most cases takes a few business days.
FGR's overall success rate is 82%. We have removed more than 300 reports across Highway, Carrier411,
TIA Watchdog and
CarrierAssure, with 214 of those removals in the last year alone.
What Highway Report Removal Costs
Pricing is individual and quoted after we review your case, because a report from a large brokerage with a compliance team is a different job from one filed by a two-person shop. Two things never change: no upfront payment, and you pay only after the report is removed from Highway. If we cannot get it removed, you owe nothing.
Find Out Where You Stand
Take the free two-minute Check Your Chances quiz, or call (215) 437-3247 Monday through Friday, 9 AM to 6 PM ET. Tell us what you see on your Highway profile and we will tell you what we can do.