Just got an email from Carrier411 saying a broker filed a FreightGuard report against your company, and not sure how to reply? You're in the right place. The email includes the report details, a link to CarrierResponse.com and a unique 10-digit response code. That code is your one chance to tell your side of the story, and the clock started before you even opened the email.
Short answer: to respond to a Carrier411 FreightGuard report, go to CarrierResponse.com, enter the 10-digit response code from your Carrier411 notice, read the report and submit a written response within 72 hours of when the broker submitted the report. You can respond only once, you can't edit your response afterwards, and brokers and shippers who view the report will see your response, or the fact that you didn't respond.
This guide explains what's in the Carrier411 email, how the 72-hour window really works, what to write in your reply (with an example), and what to do if the deadline has already passed.
Received the email in the last 72 hours? Talk to us before you reply or call +1 (215) 437-3247. Your response can't be changed once it's submitted.
What's in the Carrier411 FreightGuard report email
When a broker or shipper files a FreightGuard report, Carrier411 sends the reported company a notice, usually by email (some companies still receive it by fax). It contains:
- The reason(s) you were reported, for example a no-show, unauthorized re-brokering or a held load (see the full list below).
- Who reported you: the broker or shipper and the person who submitted the report, with their contact information.
- A link to CarrierResponse.com, the website where reported companies post their response.
- Your 10-digit response code, which is unique to this report.
- The deadline: 72 hours from the date and time the report was submitted.
Tip: these notices are easy to miss. Check your spam and junk folders, and make sure whoever reads your company email (an office manager, a dispatcher, a dispatch service) knows what a Carrier411 notice looks like and forwards it to you right away.
The 72-hour response window: what's true and what isn't
This is where most carriers get confused, so let's separate the two things people mix up.
True: you have 72 hours to respond, and only once
- The 72 hours are counted from when the report was submitted, not from when you read the email. If you see the notice a day late, you have about 48 hours left.
- You get one response. Once you submit it, you can't change it.
- After 72 hours you can no longer respond at all.
- If you don't respond, the report will show that you did not respond, which looks bad to every broker who checks your MC.
- The broker who filed the report can't edit or delete your response.
- During those 72 hours the broker can read your response and may change the report or delete it before it is released to other users.
Not true: the report becomes permanent after 72 hours
The response deadline is real, but the report itself is not locked forever. The company that filed a FreightGuard report can still delete it later, and even CarrierResponse.com's own FAQ says the report is released after 72 hours “unless the company that submitted the report decides to delete it.” In the cases we handle, brokers delete reports weeks and months after they were filed, and they disappear from the carrier's profile. We explain this in detail in Is a FreightGuard report permanent after 72 hours?
So: missing the 72 hours costs you your response, not your chance of removal.
Why brokers file FreightGuard reports
The notice tells you which of these reasons the broker selected. For motor carriers, a report can include one or more of:
- Unauthorized re-brokering of the shipment (double brokering)
- No show and no call
- Cancelled after accepting the load
- Held the load hostage
- Back-solicited the shipper
- Changed the agreement while the load was in transit
- Theft or unjustified loss of freight
- Persistent cancelling
- Unresolved claim issues
- Repeated pickup or delivery service failures
- Fraudulent activity
- Unethical or deceptive business practices
Knowing the exact reason matters: your response should answer that accusation, not everything that went wrong on the load.
How to reply to a FreightGuard report on CarrierResponse.com, step by step
- Go to CarrierResponse.com. Type the address yourself or use the link in the Carrier411 notice.
- Enter your 10-digit response code in the “Enter Response Code” box. The report filed against your company will open.
- Read the report carefully: who filed it, which load, which reasons.
- Write your response and review it before you click submit. Remember: there is no edit button afterwards.
The submission itself takes a minute. The part that deserves your time is what you write.
What to write in your FreightGuard response
1. Write it for the next broker, not the one who reported you
Your response stays with the report. The people who will read it are brokers vetting your MC number months from now. They don't know you, and they will spend about ten seconds deciding whether you look like a professional carrier or a problem.
2. Cool down first, but don't wait until hour 71
Never write your response in the first hour after you find out. Messages written in anger are the ones that cost carriers loads later. But don't leave it until the last minute either: gather your documents and write it while there is still time to read it twice.
3. Answer the specific accusation with facts you can prove
Pull the rate confirmation, BOL, signed POD, emails, texts and ELD/GPS records for the load before you start. Then stick to dates, times, load numbers and what the documents show. A simple structure that works:
“Load #____ was picked up on ____ and delivered on ____ (POD signed ____). The delay was caused by ____, which we reported to the broker in writing on ____. We have offered to resolve this and remain available at ____.”
4. Keep it short and professional
- Do: load number, dates, facts you can prove, the documents you have, a clear willingness to resolve the issue.
- Don't: insults, threats, ALL CAPS, accusations against the broker you can't prove, or admitting to things you didn't do.
Example: a FreightGuard response for a late delivery
Here is what a calm, factual reply can look like. Adjust it to your own load and documents, and only include what you can prove:
“Load #48213 was picked up on time on 10/02 and delivered on 10/04 at 3:40 PM, about five hours after the appointment (POD signed by the receiver). The delay was caused by a breakdown on I-80, which our driver reported to the broker's dispatcher by phone and in writing at 8:15 AM the same day, with an updated ETA. The load was delivered complete and without damage. We regret the delay, we have offered to discuss any remaining concerns with the broker, and we remain available at [phone / email].”
Notice what it does: it answers the accusation, gives dates and proof, shows you communicated, and stays polite. Notice what it doesn't do: blame the broker, argue, or admit to things that didn't happen.
5. Don't leave it blank
Even if you think the report is completely false, a calm, factual response is better than none. “Did not respond” reads like the carrier had nothing to say.
Mistakes that make a FreightGuard report harder to remove
- Threatening the broker with a lawsuit or bad reviews in your response.
- Admitting fault in writing “just to make it go away”.
- Promising a payment or refund you can't actually make.
- Posting about the broker on social media or trucking forums while the report is fresh.
- Sending long, angry messages to several people at the brokerage.
- Ignoring the notice and hoping the report never gets released.
Responding is not the same as removing the report
This is the most important thing to understand: a response does not take the report off your profile. It sits next to the report so brokers can see your side. The report itself can only be deleted by the company that filed it, and brokers almost never do that because of a written response alone. They delete a report when the underlying dispute is resolved.
That resolution is a negotiation, and it's where most carriers get stuck: the broker stops answering, the conversation turns into an argument, or the carrier agrees to terms that don't actually lead to a deletion. A neutral mediator changes that dynamic. Talk to us while your 72 hours are still running: we'll help you avoid the mistakes that make a report stick and contact the broker on your behalf.
Missed the 72-hour deadline? It's not over
If the 72 hours have passed, you can no longer post a response on CarrierResponse.com. But the report can still be removed: the broker who filed it can delete it at any time, whether that's next week or next year.
Older reports are harder for a carrier to resolve alone, because the people who handled the load move on and the broker has little reason to reopen the file. That's exactly the kind of case we work on every week, on Carrier411 and also on Highway, CarrierAssure and TIA Watchdog.
How FreightGuard Removal helps
We are a mediation company, not a law firm. We help carriers remove FreightGuard reports from their MC: we contact the broker who filed the report on your behalf, find out what it will take to settle the dispute, and negotiate a resolution that leads the broker to delete the report. Brokers deal with us as a neutral third party, which often restarts conversations that have stalled between the carrier and the broker.
- 6 years helping carriers resolve problems with brokers
- 76% average removal success rate
- Reports on Carrier411, Highway, CarrierAssure, TIA Watchdog and more
- No upfront payment: you pay only after the report is removed
See your chances of removal in under 2 minutes →
Or call +1 (215) 437-3247, Mon–Fri 9:00 AM – 6:00 PM (EST).
Or call +1 (215) 437-3247, Mon–Fri 9:00 AM – 6:00 PM (EST).
FAQ
I got an email from Carrier411 about a FreightGuard report. What should I do?
Read the report, note the deadline (72 hours from when the report was submitted) and reply on CarrierResponse.com using the 10-digit response code in the email. Gather your load documents first and keep the reply short and factual.
Where do I enter my Carrier411 response code?
On CarrierResponse.com, in the Enter Response Code box. The code is the 10-digit number in the report notice you received from Carrier411 by email or fax.
How do I respond to a FreightGuard report?
Go to CarrierResponse.com, enter the 10-digit response code from the Carrier411 notice you received, read the report and submit a written response within 72 hours of when the report was submitted. Keep it short, factual and professional.
What is CarrierResponse.com?
CarrierResponse.com is the website where carriers and brokers respond to performance reports filed about their company, including FreightGuard reports on Carrier411. You need the 10-digit response code from your report notice to use it.
How long do I have to respond to a FreightGuard report?
72 hours from the date and time the broker submitted the report, not from when you read the notice. You can respond only once, and after 72 hours you can no longer respond.
Can I change my response after I submit it?
No. You get one response and it cannot be changed after you submit it. The broker who filed the report cannot edit or delete it either.
Will other brokers see my response?
Yes. Brokers and shippers who view the report see your response, or the fact that you did not respond.
Does responding remove the FreightGuard report?
No. A response only adds your side of the story. Only the company that filed the report can delete it, which usually happens after the underlying dispute is resolved.
What if I missed the 72-hour deadline?
You can no longer post a response, but the report can still be removed. The broker who filed it can delete it at any time, even months later.
FreightGuard Removal is an independent mediation service. We are not a law firm and are not affiliated with Carrier411 or CarrierResponse.com. Carrier411 and FreightGuard are names belonging to their respective owner. Carrier411 can change its policies at any time; the response rules above are based on CarrierResponse.com as of October 2026. This article is general information, not legal advice. Related reading: Is a FreightGuard Report Permanent After 72 Hours?, What Is Carrier411? and How Long Does It Take to Remove a Carrier411 Report?